How to use our Campervans
Search & Reserve
Search by your desired dates, select a vehicle, and enter options. Pay via credit card to confirm the booking and create an account. Feel free to ask questions via LINE or our contact form.
Preparation
Check your booking anytime on My Page. Complete the 'Smart Check-in' by registering driver's licenses and confirming rules in advance for a smoother departure.
Departure Day
Arrive at the rental location on time. MUST bring your Driver's License. International visitors need a Passport and an IDP (Geneva) or Official Translation. *Translation proxy service available upon advance request.
Return & Completion
Refuel to the departure level before returning. We'll check the vehicle's condition together. Notify us if your return time changes. Finally, leave a trip review on My Page to complete the process.
What to Bring
- Driver's License (All drivers)
- ETC Card (If using highways)
Check Before Booking
Required Documents (Crucial)
Select your country/region to see requirements:
Requirements for Taiwan (台湾)
Passport (Original)
Must be valid for the duration of your stay.
Valid Driver's License from Home Country (Original)
Must be valid and original.
International Driving Permit (IDP)
Must have a valid International Driving Permit (IDP) issued under the Geneva Convention. *Translation alone is NOT accepted.
Payment & Deposit
Security Deposit
100,000 JPY
Required at pick-up via Credit Card. Refunded within 2 weeks after return if no damage/accidents.
NOC (Non-Operation Charge)
Drivable: 100k JPY / Non-drivable or long repair: 200k JPY / Total loss or rollover: 400k JPY
Insurance & Anshin Coverage
- Mandatory 'Anshin Coverage': 3,000 - 4,500 JPY/day (Depends on the reserved vehicle)
- Bodily Injury: Unlimited (includes mandatory insurance)
- Property Damage: Unlimited (Deductible 100,000 JPY)
- Vehicle Damage: Up to Market Value (Deductible max 100,000 JPY each for Exterior/Interior)
- Personal Injury: Up to 30,000,000 JPY (while riding)
*Insurance does not cover accidents due to negligence (e.g., drunk driving, lost keys, fueling error).
Cancellation Policy
Cancellation fees apply based on the date of cancellation: - Upon booking ~ 30 days prior: 30% - 29 ~ 15 days prior: 50% - 14 ~ 3 days prior: 80% - 1 day prior / Same day: 100% *Please refer to the terms for details.
Late Returns
If you will be late due to traffic, you MUST contact the store. A late fee will be charged upon return.
Winter Driving (Hokkaido)
WINTER CAUTION
Roads in Hokkaido are frozen from Nov to Apr. All vehicles are equipped with studless winter tires, but driving requires extreme caution. If you have no experience driving on snow, we strongly recommend changing your itinerary.
Traffic Rules & Etiquette
Keep LEFT
Japan drives on the left side of the road. Steering wheel is on the right.
STOP Sign
You must come to a COMPLETE STOP at this sign (red triangle).
NO Alcohol
Strictly prohibited. BAC limit is 0.00%. Instant jail time.
Refueling
Use 'DIESEL' (Green nozzle) for most camper vans. Check the fuel cap.
Emergency Numbers
Prohibited Actions
■ No Smoking
Smoking inside the vehicle is strictly prohibited. Cleaning fees will apply if violated.
■ No Fire while Driving
Using stoves or fire while driving is strictly prohibited. Please park safely before use.
■ No Drunk Driving
Drunk driving is strictly prohibited by law. BAC limit is 0.00%.
■ No Illegal Camping
Parking or sleeping in non-designated or illegal areas is prohibited.
■ No Subleasing
Lending the vehicle to a third party is a breach of contract.
■ Others
Modifications, bringing hazardous materials, excessive damage, and overloading are prohibited.
Important Notes
■ Electrical Equipment
When using lights or fridges for a long time, connect to an external power source at an RV park to charge the sub-battery. A/C and microwaves require external power.
■ Cleaning & Trash
Please clean the interior before returning. Take your trash with you, or a disposal fee (5,500 JPY) will apply.
■ Refueling
Return the vehicle with the same fuel level. If insufficient, fuel cost + handling fee (5,500 JPY) will apply.
■ Water Tanks
Please empty and clean the fresh and waste water tanks before returning.
■ Belongings
Ensure no rental equipment is missing, and check for personal belongings before you leave.
Troubleshooting & Accidents
Vehicle Breakdowns
If you hear strange noises or equipment fails, stop safely and contact the JAPAN ROAD TRIP Support Desk immediately.
In Case of an Accident
No matter how small: 1. Ensure safety/call Ambulance (119) 2. Call Police (110) for a report 3. Call JAPAN ROAD TRIP Support *No police report = NO insurance coverage.
Rental Agreement
Please review our detailed terms and conditions for renting a vehicle.
View Rental AgreementFrequently Asked Questions
Q.Can I drive with a standard international driving permit?
A.Yes, you can drive all our camper vans with a valid standard IDP (Geneva Convention 1949).
Q.Can I bring my pet?
A.Yes, we have pet-friendly vehicles. Please use the 'Pet Friendly' filter when searching.
Q.Is there a mileage limit?
A.No, there is no daily mileage limit. Enjoy your trip!